FAQ

Most frequent questions and answers

Attention Dolls, Love Serenity Hair Will Not Ship To PO Boxes. All Orders Will Have A Signature Confirmation. All Orders Will Come With A Tracking Number. We Will Only Ship To The Billing Address Associated With The Credit Card Used For Your Payment.

Love Serenity Hair business hours are Monday through Saturday from 9:00 am to 7:00pm CST. All online orders or phone orders received before 4:00 pm are processed in 3 – 8 business days. Please note the orders are only shipped on weekdays. Please allow the shipping time for your desired shipping method

Please note that the processing time is the same. The shipping method is overnight. If you place an order and select overnight shipping, you will not receive it the next day. The shipping method is overnight once the order has been processed vs the standard shipping time which is 3-5 business days.

We accept all major credit cards. We do not accept layaway. When you place an order online your credit card will be charge immediately! Please note that we have a strict inventory tracking. Any credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.  It is important to know that we can not process your order if your billing address is different than your shipping address. In some case supporting documentation  is accepted

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Requests must be made within 30 calendar days from the date of purchase.
No refund will be permitted
Any exchange request after 30 calendar days will not be honored.
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or processed) in any way.
Product must be exchange for something of equal to greater value.
According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
You must send the product back to us in order to process the exchange.
In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

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